First of all, Bryan’s dedication to our company is highly appreciated and it’s nice knowing we can trust him to not only take care of his normal duties but to also go the extra mile, even when we don't ask. We put his plaque right in the lobby for all to see. Bryan trained Chris in Reno and wow, what a tech he has turned into, and we know that Bryan’s skills and ability to answer his questions had a big part in that. Even if he doesn't agree with a method of mine, he respects it. Bryan offered to be the go between, so the triage tech gets less technical calls, and we know how much time it takes to stop during the workday, so thank you Bryan for being that first step stone. A customer he just went back to and found ice cubes stuck in her auger actually asked us for a review link for him because she was so happy with his service. Bryan makes sure to give credit where it is due and has become a trusted leader in our company. He recently told me how wonderful McKayla is, in their Reno office and how many customers compliment her and went on to tell me the same for our Grass Valley office too and how great everyone is doing and that we have the best team with such solid techs. Not everyone takes the time to provide such feedback, and he never toots his own horn, which there is nothing wrong with, but he is a stand-up guy. Thank you, Bryan, for taking the time to always go the extra mile and be a trusted lead here at Forrest. Your hard work and dedication does not go unnoticed!